Over the last couple of days a number of people who own a Thomson DTi6300 Freeview set top box have been experiencing problems with their box failing to switch on/come out of standby mode and typically showing an amber light on the front panel display.

This problem is the result of a corrupt file having been broadcast and loaded onto the hard disk of the box as part of the auto-update service and it is not down to faulty equipment.

If you have been affected with this problem, the advice is to initially switch off the box at the mains for a period of approx 20 seconds and then switch back on again.

If switching off and back on doesn’t cure the problem, then you’ll need to reformat the hard disk in the box and then perform a retune. Instructions on how to carry out the procedure are on the Top Up TV website in the Help centre section HERE.

Reformatting will cause any recordings in your programme library to be lost and you may have to try the procedure a few times in order to resolve the issue as it requires complete attention and precise timing.